Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, email us at sales@kindlecrack.net with the word "Returns" in the subject line. Include your name, the reason for the return, and the order number.
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at sales@kindlecrack.net.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged items and shipping issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right. All claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
You can always reach us with return questions at sales@kindlecrack.net. Please include your order or invoice number.
